Shipping and returns


Shipping

We provide worldwide shipping.


Order Processing Time

Default order processing time – 3-4 working days after payment. The processing time may increase in cases of unplanned delays.

The notice of the sending of the order will be sent to the email. The tracking number is available in the order list in the “My Account” section after sending. The tracking number will also be sent to the email.


Delivery time

Standard delivery time to most countries: up to 45 days.Due to delays in the postal service, the delivery time may increase to 60 days.

If the parcel is not delivered within 60 days after the order, we consider the parcel as lost.
If the buyer did not receive the goods within 60 days after the order, we can send the order again or provide a refund.


Problems with delivery

Different countries have different customs regulations. Please check the rules in your country to avoid delays in delivery and additional costs.

If you did not receive the parcel within 60 days after the order, please contact us.


Return

We know that you will be pleased with your purchases from Jorromodels. However, there may be occasions when you will need to return items to us.

Customer satisfaction is our top priority, and we want you to be completely satisfied with your purchase 🙂

You can return your order within 14 days after receipt. To do this, contact us.

You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

If you want to make a return, you must do it at your own expense.


Damaged or defective goods

If you received a damaged or defective product, please contact us. We will send a replacement.


Other

For bulk orders, individual price calculations, expedited delivery – please contact us.

We are always ready for cooperation and open to your projects and proposals.